How can we help?
Start here. If you do not find the answer, our customer service answers around the clock in Swedish, Arabic and English. Never replaces 112 when life is in danger.
Common questions
Booking, cancellation, payment and how businesses join.
Read the answers →What does it cost?
See the businesses' own prices before you book — without an account.
Open Priskoll →Safety and disputes
How we vet businesses and handle cases.
Read more →I run a business
Terms, calculator and application to sign up your business.
To the partner page →I want to drive
Requirements and application for drivers.
To the driver page →My details
What we store, and how to get a copy of your data or delete everything.
Privacy policy →Safety & SOS
During a taxi ride you hold 112 down for two seconds — the phone calls 112 and the alarm is registered with SeeYouSoon's taxi team.
Read about SOS →Care
A part of My account, entirely voluntary, where only the care team sees your answers.
Read about Care →Quick answers
What most people get in touch about.
Check the status in the app first — it shows whether the restaurant has confirmed, whether the food is being prepared or whether it's ready to collect. If it's well past the time shown in the app, email [email protected] with the order number and we'll contact the restaurant for you.
Photograph what you received and email [email protected] the same day, with the order number. We take the matter up with the business and get back to you.
Cancellation is done in the app. Food: as long as the restaurant has not confirmed the order. Salons, car wash and dog walking: up to two hours before. Cleaning: no later than 24 hours before. Moving: as long as the request is open. Taxi: as long as the ride has not started, but once a driver has accepted it can cost a fee. What applies to your particular booking is shown in the app.
You delete the account yourself in the app under My account → Privacy & data → «Delete account & personal data». What is deleted and what is kept is stated on Delete account. If you cannot sign in, email [email protected] from the address you registered with. Records that must be kept under bokföringslagen (the Accounting Act) are retained for seven years, but are detached from your profile.
Take it up with us instead of chasing them. We contact the business, and if we can't reach them either, we take the case further.
There is no button to undo an SOS in the app. The call to 112 is your phone's own and is not controlled by the app. The alarm that was registered with SeeYouSoon is seen by the taxi team in its panel, which closes it, and then you get the message «Your case has been handled». If you want to explain what happened, write to [email protected].
When you get in touch
How we handle cases.
01
Customer service 24/7
We answer around the clock in Swedish, Arabic and English. Never replaces 112 when life is in danger. For an active order, the fastest route is the support button inside the order in the app.
02
We hear both sides
Before we take a position, we ask the business too. That gives a fairer decision than acting on one side of the story.
03
If we can't agree
Then Swedish consumer law applies and you can turn to the National Board for Consumer Disputes. We follow ARN's decisions.
Chat with us
Ask our AI assistant your question. Questions about money and complaints go on to customer service.
Reach a human
[email protected] — help with an order (include the order number if you can)
[email protected] — partners and business accounts
[email protected] — everything else
Customer service answers around the clock in Swedish, Arabic and English. Never replaces 112 when life is in danger. If something urgent comes up during an active order — use the support button directly inside the order in the app.